Claims FAQ

Q: What is a Shipping Claim?
A: In instances where a courier has failed to meet its obligations as defined by the service you have selected, you may request a refund or replacement of some or all of your purchase. This is called a shipping claim.

Q: Who Can File a Claim?
A: You may file a claim if you have received a late, damaged, or misrouted shipment; or if you have not received your package due to one of the aforementioned circumstances.

Q: How Can I File a Claim?
A: If you would like to place a claim, you can e-mail your request to claims@internetwines.com. Please specify the nature of your claim in the subject of your message. Please include your order number in all correspondence. If you prefer, you can contact us Monday-Friday between 10am and 6pm central time at 877-624-1982. Please have your order number ready when you call.

Q: What Else Should I Know About Filing a Claim?
A: ...

  • All claims must be filed within ten days of the date of shipment.
  • We are not responsible for any mishandling that may occur after a shipment has been delivered (i.e. packages that fail to reach the intended recipient after being delivered to a mail room, front desk, apartment manager, etc.)
  • A shipment is considered late if it did not arrive in the appropriate number of business days following shipment.
  • Customers filing claims for late deliveries will be credited shipping charges only. Packaging and handling fees are nonrefundable.